FAQ

You may contact us by phone at (305) 573-7840 or by email at info@nuagedesigns.com. Our team is available weekdays from 9AM until 5:30PM EST.

Orders can be placed via phone, by email, on our website or during scheduled showroom visits. We encourage showroom visits to be scheduled in advance to ensure a sales representative is available to assist you.

Once we collect information about your event (date, time, location and venue details as well as table sizes, quantities and fabrics selected) we will work up an order for you to review. To confirm an order, clients must sign the contract and make a 50% deposit. Orders are not considered confirmed and will not be held without signed contract, credit card authorization form and deposit.

Nuage Designs assesses a 7% Damage Protection fee to all rental orders for the coverage of irreparably damaged products. The charge is calculated as a percentage of the rental subtotal (pre-tax and delivery fees) and is added to the overall invoice. Payment of this fee covers 100% of the replacement cost of all damaged linens, and covers 50% of the replacement cost of damaged furniture and accessories (including Interlaces, Chargers, etc) up to a value of $10,000 per calendar year. Nüage Designs reserves the right to refuse coverage to any client whose order is returned with evidence of gross negligence to their rental items. Missing items are not covered by the Damage Protection fee and will be charged at three times (3x) the rental price for linens and ten times (10x) the rental price for furniture. Should a client wish to decline coverage on their orders, please request a Damage Coverage Release Waiver from your sales rep. Complete details of this program are outlined in the Nüage Designs Rental Agreement.

If you're unsure which linen will be the best fit for your tables, check out our printable Linen Size Chart, or one of our reps would be glad to personally advise on your specific needs. Just ask!

Additions to an order may be made at any time, but additional charges may apply if expedited shipping is required. Reductions to your order can be accommodated until the Final Date for Changes on your order paperwork, which is three (3) business days prior to shipment or delivery.

A 50% deposit is required at the time of reservation and all balances must be paid in full five (5) business days prior to your order leaving our warehouse. All orders require a valid credit card authorization form on file.

Custom Orders are created for each client and require final counts at the time the order is placed. While we do check on fabric availability when we work up custom orders, Nuage Designs can NOT hold fabric from suppliers or guarantee availability beyond the date we create your order for these items. Therefore, to assure your product can be made for your event, we require signature and payment in full on these items when placing the order, even if the event date is weeks or months away. At that time the fabric will be purchased and held for you. No refunds or changes can be made to custom orders once confirmed by signature and payment. We encourage 6-8 weeks notice.

Confirmed orders that are cancelled for any reason within fourteen (14) days of the noted Final Date for Changes on your order are subject to a 10% cancellation fee, provided written notice of cancellation is received at least three (3) days prior to shipment or before the Final Date for Changes noted on your order paperwork. Orders cancelled after the Final Date for Changes on your order are subject to an additional 25% restocking fee, or a total penalty of 35%. Custom items are non-refundable (no exceptions) and will be billed in full. Once shipped, an order is final and may not be cancelled nor will refunds be issued for any unwanted or unused items.

Yes. Once shipped or delivered, an order is considered final. We regret that we are unable to offer refunds or partial credit for unused items.

We welcome orders of all sizes!  Please note that we require a minimum order of (20) napkins with additional napkins provided in sets of (10). We do not have a minimum order requirement for table linens, pillows, chargers, or furniture items.

Shipping fees will vary based on order volume, shipping destination, and delivery speed.  While most orders can be shipped via UPS Ground, please consult with your account executive regarding any expedited shipping requirements. All shipping costs are itemized on your rental quote for ease of reference.

Your order will arrive on or before the receipt date listed on your contract.

Most orders will arrive via UPS Ground or UPS expedited service and/or by Nuage Designs owned truck. Other delivery options are available. Please make sure your Ship To location can accept deliveries.

You will receive a tracking number for your order. To obtain delivery status or any other additional information regarding the delivery of your order, you must contact UPS at 1-800-742-5877. Please note that Nuage Designs is not responsible for any weather delays or package mishandling caused by UPS that might prevent the timely arrival of orders.

Place all linens in the Nüage Designs BLACK BAGS provided and insert the pre-paid return labels on the outer plastic pouch of each bag. Please
note that Nuage Designs will schedule a UPS pick-up for you, but it is your responsibility to make sure that UPS has access to pick up your order on
the "Pick Up Date" stipulated on your contract. .

Linen is simply placed in the return duffel bags sent with your order. Just be sure it is free of food, floral, or miscellaneous debris. If linens are wet, please air-dry before bagging. This will help to avoid mildew damage. If extra time is needed to dry out damp linens, please contact us immediately at (305) 573-7840.

In the event that you receive any damaged and/or stained linen, please contact your account executive or call us at 305-573-7840 prior to the event. Once the event takes place, reimbursements will not be approved.

If for any reason you use a return label other than the one that Nuage Designs provided, or have lost our duffle bag, you must call the Nuage Designs office at (305) 573-7840. Make sure to use the following Nuage Designs ship-to address:
Nuage Designs
355 NE 71st Street
Miami, FL - 33138
Phone: 1-305-573-7840

You may be subject to an extended rental fee. If there are any delays in returning orders, you must contact the Nuage Designs office at (305) 573-7840.

We prefer to have orders returned to us using the prepaid return label issued to a specific contract, but it is more important that we get our linen back as soon as possible. If necessary, it is acceptable to combine different orders in the same return package.

You may request linen samples by phone or email. Full-sized sample linens may be ordered at the usual rental prices; shipping and tax will be added to your order at the appropriate rate.

We are happy to offer up to eight fabric swatches at no cost, with each additional style at $1 per swatch. These are shipped via UPS envelope at a flat rate of $18 per envelope.