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Orders can be placed directly with your Account Manager, either via email (preferred) or phone. Not sure who to work with? Visit our Contact Us page to find your rep! Alternatively, you can also add products to your shopping cart on our website and submit your inquiry to request a quote. Your Account Manager will contact you to provide shipping/delivery costs and to finalize your order.
Our Account Managers are here to help guide you to the right fit for your event, but it never hurts to have a quick reference on hand: click here to view or download our convenient Size Guide!
We love celebrations of all sizes! While we do not have an order minimum for table linens, pillows, chargers, or furniture items, we do require a minimum order of (20) napkins with additional quantities provided in sets of (10).
To secure your order, notify your Account Manager in writing that you’d like to confirm your quote. You’ll need to have a signed Rental Agreement on file as well as a completed CC Authorization Form to proceed. We require a 50% deposit to reserve your items, with final payment due on the Final Date for Changes noted on your order paperwork. We accept credit and debit cards without transaction fees, submitted securely through our online payment portal. We also accept ACH payment and Wire Transfers. Please note that we do not accept physical checks in the mail.
Order revisions are a part of the planning process. Simply contact your Account Manager to request changes to products or quantities before the Final Date for Changes listed on your order paperwork. Note that there are some restrictions on how much you can reduce your order once it has been confirmed, so please make sure to carefully review our Rental Agreement ahead of time.
We understand that sometimes plans change. If you need to cancel a confirmed order more than sixty (60) days prior to the Final Date for Changes noted on the order paperwork, we’ll refund your deposit payment and no penalties will apply. Orders canceled within sixty (60) days of the Final Date for Changes deadline will be subject to cancellation fees ranging from 10% to 50% as your Order Ship Date approaches. Detailed information about this fee schedule and timeline can be found in our Rental Agreement.
Yes. Once shipped or delivered, an order is considered final. We regret that we are unable to offer refunds or partial credit for unused items.
Yes! You can breathe easy knowing that 100% of normal use & wear damages sustained to linen products during your rental period are covered under our Damage Protection Plan. We invite you to visit our Rental Agreement to read the complete details of the program, or ask your Account Manager for more information.
Shipping fees will vary based on order volume, shipping destination, and delivery speed. While most orders can be shipped via Ground service, please consult with your Account Manager regarding any expedited shipping requirements. All shipping costs are itemized on your quote for clarity.
Your order will arrive on or before the Estimated Delivery Date noted on your order paperwork. We schedule all shipments to arrive at least two (2) business days prior to your event. Please discuss any extenuating delivery timelines with your Account Manager when submitting your initial order inquiry.
Most orders will arrive via Ground or Express service (linens, chargers & soft goods only), or by white glove delivery in a Nüage Designs owned truck. Furniture items are not available for shipment.
You will receive detailed tracking information for each order at the time of shipment. To monitor your delivery status, please track your order at www.ups.com/track. Please notify us immediately if your order has not arrived by the Estimated Delivery Date on your order paperwork. In the event of unexpected delays in transit, our team may be able to coordinate an Emergency Replacement shipment. Note that Nüage Designs is not liable for delivery delays or failures related to weather or package mishandling caused by the shipping carrier that may prevent the timely arrival of orders.
We strive for total perfection, but mistakes can happen. If your order contains the incorrect item, please notify us immediately to request an Emergency Replacement order including the correct item(s). Should you receive an item with a stain or other damage, please take a photo and send it to your Account Manager right away. If necessary, we’ll coordinate an Emergency Replacement order and make sure your return is flagged so our Quality Control team can assess & repair the damaged item.
All shipped orders will include pre-paid return labels and Nuage Designs canvas duffle bags for return of your order. Please shake your linen items free of debris and ensure they are completely dry before placing them into the return duffle bags. We will automatically schedule a carrier pick-up from the same location where your order was delivered to take place on the Return Pickup Date noted on your order paperwork. Please ensure that the return bag(s) are accessible to the carrier driver, and note that it is your responsibility to ensure that the bags are picked up as scheduled. If you prefer to drop your return off at a shipping location, that’s great! Kindly let your Account Manager know that you won’t require a pickup and we’ll cancel it for you. Need more time to prepare your return? We understand sometimes linens need extra drying time, or unexpected disruptions may arise. Reach out to your Account Manager to let them know there will be a delay so we can coordinate alternative pickup arrangements and ensure that future orders are not affected by the delay.
If you’ve rented chargers from us, please be sure to keep the original packing materials! Following your event, please slip the chargers back into their protective sleeves (if provided) and place them back into the original shipping box. An envelope with prepaid return label(s) will be provided for your return shipment.
Please contact your Account Manager if you’ve lost or misplaced your return materials, including any bags or labels. Items can be shipped back to us using any boxes that you have available, and our team can re-issue your return labels electronically. Simply pack, print, and await your pickup!
Timely returns are paramount to ensure other customers’ orders are not compromised, and we greatly appreciate your commitment to returning your order on time. In the event of a delay with your return, you may be subject to extended rental fees. Should you need additional time to return your order for any reason, please contact your Account Manager to notify us about the delay as soon as possible.
We process hundreds of returned orders in a day, and we rely on specific information included in the return materials to make sure your order has been returned completely & correctly. For this reason, we kindly ask that you do not combine your returns into the same packaging.
Yes! Full size linen samples are available for temporary loan for your design meetings, presentations, tastings, mockups, and site visits. Provide a list of desired products and the date of your meeting/presentation to your Account Manager, and they will supply a Sample Quote for your review/approval. Fees apply.
Yes! You can purchase 5x5” fabric swatches by adding those to your cart from each product’s detailed information page. From the Tablecloths & Overlays section, simply click on the desired product to view more information and add products to your cart. Swatches are mailed via USPS Mail and do not need to be returned to us.
