Client Success Manager, Nuage Corporate Office - Miami, FL

Location

Miami, FL

Job Description

As member of the sales team, The Client Success Manager provides administrative and operational support to the Sales Team in our Miami Headquarters office, ensuring a smooth completion during the closing process and seamless execution of complex event instalations. This role is responsible for transitioning closed orders from the sales to the fulfilment pipeline, monitoring dynamic inventory elements for accuracy and timeliness, and engaging with clients to forge trust. The Client Success Manager also handles customer inquiries, processes payments, liaises with operations regarding fulfilment requirements, and supports the sales effort with various tasks.

Duties and Responsibilities

Include the folowing. Other duties may be assigned

Assist with the processing of customer orders, ensuring accuracy and timely delivery.
Maintain and update sales records in the CRM and other tracking systems.
Colect logistical details directly with clients, including timelines and floor plans.
Manage multiple order components across order lifespan (transfers, shipment, deliveries) to ensure accuracy & timeliness, including making determinations regarding nsfer timelines and retention thresholds.
Liaise with Operations on a routine basis to confer delivery/instalation requirements and consult on routes, logistics, and timelines.
Process payments and assist with general accounting administration as it relates to order/job processing.
Troubleshoot delivery exceptions and other product related issues.
Manage Miami Showroom in conjunction with Marketing team as it relates to product refresh, seasonal merchandising, and general upkeep.
Occasional on-site supervision during complex instalations to ensure optimal client experience and event success.

Qualifications

To perform this job successfuly, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skil, and/or ability required.

Language Ability

Ability to read, analyze, and interpret business documents.
Strong communication skils, both written and verbal.
Bilingual in English and Spanish is a plus.

Math Ability

Ability to calculate figures such as discounts, percentages, and proportions.

Reasoning Ability

Strong organizational skils
Versatile problem solver
Exceptional critical thinking skils
Superior attention to detail

Computer Skills

Experience working in the GSuite environment, including Gmail, Google Drive, and Google Meet.
Proficiency in Microsoft Office, particularly Excel and Word.
Experience with CRM systems and order management software.
Ability to learn and quickly develop proficiency in new systems is expected.

Education/Experience

Bachelor's Degree from four year colege or university desired

Minimum 2 years experience in the Event or Hospitality Industry in one of the folowing functions:

Sales
Design Coordination
Design Production
Catering Management
Operations Leadership

Knowledge, Skills, and Other Abilities

Event Management / Design, including floor plans, instalation schedules, Run of Show, etc.
Excelent written communication skils, ability to convey detailed information succinctly & accurately via email.
Strong organizational skils.
Self motivated, works well independently.
Takes direction well.
Fun, positive attitude.
Calm under pressure.
Committed to the success of the team at large.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfuly perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usualy moderate.

If you meet the qualifications and are interested in this exciting opportunity, please submit your resume for consideration. We offer competitive compensation, benefits, and opportunities for growth and advancement.

Who We Are

Born in Miami, set at tables around the world, Nuage is a leading linen and event rental company with an extraordinary track record of helping customers execute their creative visions by incorporating our beautiful products when bringing milestone celebrations to life. We take pride in our extremely loyal customer base and our talented team, composed of genuinely caring individuals dedicated to delivering on our promises. We value imagination, diversity, and the growth opportunities we provide to our team. We're seeking innovative, smart, and hard-working individuals who thrive on creative thinking and ingenuity. Join us in our mission to inspire customers, create products that tell stories, and continually evolve our brand.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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