Personal information we collect
In order to register on our platform and identify yourself, we will request your email. To create your profile you may include personal information such as first and last names, and any other additional information.
When you visit or use our services, we register data such as frequency of use, date and time services were accessed, when you see or click a specific content, your content preferences. We use information when you log in, when you read our emails, and Internet protocol (“IP”) addresses to identify you and register your use in our website.
We do not make decisions based on profiles, beyond personalization of advertisement and for the purpose of the legitimate prevention of Internet fraud.
We obtain information through other platforms, for example, when you register via Facebook, Instagram or similar technologies. This might include personal texts or images available in an external website.
Nuage Designs as the Party Responsible of Data Handling, will handle your personal data for the following purposes:
- Manage your registration as Nuage Designs user, to identify you and give you access to services available.
- Contacting you through email regarding updates or information related to features, products or services and updates, as long as they are needed or reasonable.
- Respond to any request or inquiry you make through the customer service channels available at our site.
- We also use your information to generate aggregated non-identifying data. For instance, generate statistics regarding our users.
Use of your credit card
You may have to provide a credit card to buy products and services from our website. We use third-party billing services and have no control over these services. We use our commercially reasonable efforts to make sure your credit card number is kept strictly confidential by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.
We don’t save your details, but you will be able to modify or delete your credit cards at any time.
For security reasons, we recommend changing of your password. Remember, the safety of the Platform also depends on the correct use and storage of confidential passwords.
The provision of Nuage Designs service might entail the use of your personal data, with your express consent, to make available to you personalized advertisement related to our products and services, through emails or other electronic communication means from us or third party collaborators. With the goal of improving our services, please know that personal information regarding your purchases, interests and preferences might be used by Nuage Designs for the purpose of analysis, user profiling, marketing studies, quality surveys, and improving interaction with our clients.
If you do not want to receive certain type of email communications, simply let us know.
Likewise, you will be able to cancel your notifications by following the instructions in each communication you receive.
Data retention period
We will retain your personal data for as long as we have a valid contractual relationship, and after that, for the period determined by any obligations arising from the treatment of the data or as established by law.
Who obtains your data
- Service Providers: to render services in our name or to help us provide our services. For example, we contract service providers to render marketing, advertising, communication, infrastructure and IT services, to customize and improve our service, to process credit card transactions or other methods of payment, provide customer service, collect debts, analyze and improve data (such as data regarding user interaction with our services), and process and manage satisfaction surveys. For efficiency purposes, these partners and providers may be based in the US or other countries or territories outside of the European Economic Area, and might not provide a data protection level comparable to that of your country, or the European Union’s.
Data Protection Rights
As the Party Responsible for Data Handling, we are committed to respecting the confidential nature of your personal data and guaranteeing the full exercise of these rights. At all times, you will have the following rights:
- Right to access. You have the right to confirm whether we are handling your personal data and, if we are, you have the right to obtain a copy of such data and information regarding the handling.
- Right to amend. You have the right to correct errors, modify incomplete or wrong data and guarantee the authenticity of the information that is being handled.
- Right to delete. You have the right to request the deletion of your data without undue delay, if it were being handled wrongfully or if the end to which it was handled or collected has ceased to exist.
- Right to limitation of handling. You have the right to request that the suspension of the handling of your information if it is illegal or the accuracy of the data has been contested.
- Right to oppose. You have the right to oppose to the handling of your data when it has been used for purposes of direct marketing or when the handling must be terminated due to a personal situation, except when there is legitimate interest or it is necessary for the exercise or defense of claims.
- Right not to be subjected to personalized decisions. You have the right of not being subjected to a decision based solely on the automatic handling of your data, including profiling, with binding legal effects or which affects you, except when necessary for the execution of an agreement, as permitted by the law or if you have expressly authorized it.
In order to exercise these rights, please send an email to: firstname.lastname@example.org indicating your (i) identity, by sharing your full name and email address used to register or make a purchase, an ID to establish your identity, and (ii) the right or rights you’re exercising.
You may also visit the agency overseeing the protection of data in your country to file a claim or request the protection of your rights, if deemed necessary.
The exercise of such rights is free, except when requests are deliberately unfounded or excessive, in which case the individual will be required to bear the processing costs.
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